Return policy

All of the Elisa Lee jewellery is made by hand, including the jewellery on our webshop. For this reason, we cannot return purchased items.

Do you wish to have the possibility to return your order? In this case we suggest to purchase a prototype. Please note that this option is not available for all our items. Before you make a purchase, check if this is possible for the item you would like to receive. If you are not sure about your choice and there is no option to buy a prototype for the desired item, you can choose to buy a gift card.


Prototype for a ring


What is a prototype?


A prototype is an item available in stock. For a prototype the color, size and/or finishing are less important. We do take the preferred material into account. If the custom-made item contains more expensive finishes than the standard prototype, we include the additional cost later on.

The prototype is a silver or gold plated silver item that has to be returned later on for a custom made ring. We charge the basic price for the smallest ring size in the chosen material. In some cases, if the size appears to be larger than the smallest size, we charge an additional fee for the right ring size. This is only applicable for our wedding rings and signet rings. Our other rings have a fixed price, regardless of the size.

A prototype ring from our Lux collection, Shifted collection or I do collection can be returned free of charge within 3 months for a custom-made ring. A prototype ring from our other collections can be returned within 1 month. Please note that the prototype has to be brought back unworn to an Elisa Lee selling point.


In which cases is it interesting to choose a prototype?


  • The jewel is a gift for someone else and you have no idea about the right size, color or finishing.
  • You wish to receive the jewel as soon as possible and you are satisfied with the model we can deliver from our stock.
  • You wish to buy an engagement ring, but you have no idea about the right ring size. No worries! We lend you the ring in a beautiful box for “your moment”. Later on, we welcome you in one of our selling points for a perfectly custom-made ring.


Prototype in general – no ring


What is a prototype?

A prototype is an item available in stock. For a prototype the color, size and/or finishing are less important. We do take the preferred material into account. If the custom-made item contains more expensive finishes than the standard prototype, we include the additional cost later on.

A prototype can be returned free of charge within a month for a custom-made jewel. Please note that the prototype has to be brought back unworn to an Elisa Lee selling point.


In which cases is it interesting to choose a prototype?

  • The jewel is a gift for someone else and you have no idea about the right size, color or finishing.
  • You wish to receive the jewel as soon as possible and you are satisfied with the model we can deliver from our stock.